Notes on AI-native service businesses, trust, and the Human Quotient.
AI is turning competent intelligence into a commodity. What becomes scarce next is judgement, context and trust, not more brainpower.
2026-08-29T18:30:51.403Z · Read →Every company says its people are its greatest asset, then invests everything else instead. AI is about to make that contradiction impossible to hide.
2026-08-28T06:30:00.000Z · Read →Technology creates possibilities. Leadership decides which ones become businesses. On why AI won't be the differentiator everyone assumes it will be.
2026-08-26T10:30:39.214Z · Read →The defining trait of exceptional leaders isn't certainty — it's their relationship with uncertainty. Why judgement, not confidence, is the scarce skill of the AI era.
2026-08-23T03:30:00.000Z · Read →Every competitive advantage seems to be shrinking in duration — except one. Trust compounds, and as AI makes competence commoditized, it may become the last real differentiator.
2026-08-21T03:30:00.000Z · Read →Google never taught me that better technology wins. It taught me something more subtle — technology expands what's possible, but trust determines what gets adopted.
2026-08-19T03:30:00.000Z · Read →For most of my career, I had to apologise for a map. Here's why the constraint of building from India — scarcity, scale, distance from the "advanced" markets — turned out to be the education, not the handicap.
2026-08-17T03:30:00.000Z · Read → EssayMy father closed deals across a dozen countries on nothing but his word. No contracts, no brand, no dashboard. It took me twenty years and five companies of my own to see that it was the entire game.
2026-08-13T00:00:00.000Z · Read → EssayEveryone I meet lately wants to build a company with no people in it. I understand the dream better than most — I've spent twenty years building the machines that make it feel within reach. I also think it's wrong.
2026-08-11T00:00:00.000Z · Read →